Can I make Shade Changes?
Yes. All of our shades are specifically selected for our lamps and we have a wide variety of fabrics, shapes and sizes. Not every shade will fit your lamp, so feel free to contact Customer Service for help. There is usually a small shade change charge, the amount depending on what shades you are going to and from.
What do the measurements for lamps and shades mean?
The height which is noted for the lamps is measured from the bottom of the lamp to the top of the finial. The shades are measured top x bottom x slope. For oval or rectangular shades, you will have two sets of measurements (top: width x depth, bottom: width x depth, slope).
Can you drop ship? Is there a charge?
Yes, we are happy to drop ship directly to your customer. We do not charge an additional fee to do this. There are, however, different shipping rates for residential deliveries.
What are the requirements to open an account?
You must have a copy of your current business license or retail tax certificate. The minimum opening order for a wholesale account is $1,000.
What is the minimum order charge?
For an established wholesale account, any single order under $500 is subject to a $10 minimum order charge.
Can I purchase art without the frame?
We do not sell our art unframed.
Can you customize a lamp for my project?
Yes. We have many styles on which we can do custom finishes and wiring. Contact Customer Service with the particulars of your project for more information or a custom quote.
How do I apply for credit?
Fax or email a copy of your credit references and our signed credit application to us along with your request to apply for terms. Please keep in mind it can take some time for your references to reply to us. A current Lyons rating of 1 or 2 is sufficient to establish immediate Net 30 status.
How quickly can I get my order?
Please contact Customer Service for our current lead time.
I need a large quantity of lamps with special wiring for a big project. Can you do this?
Absolutely! We are happy to work with you on contract jobs, using specific designs, fabrics and special construction requirements. Please have your project details and call or write for price quotations.
May I ship using my own freight carrier or ground account?
Yes. Provide us with your shipping instruction and carrier information and we are happy to comply.
Where can I go to see your showroom?
We show in High Point, NC at the Steele Building each spring and fall at our permanent showroom located at 200 Steele Street 2 nd Floor, Suite 201. Visit our showroom page for more information.
My product arrived damaged. What do I do?
Inspect and notate all damage (even if only to the carton) to the delivering carrier immediately upon receipt of merchandise. Retain all packing materials and contact Customer Service right away with the details of the damaged items. We will work with you to correct the problem.
I need to return some merchandise. What do I do?
Contact Customer Service to obtain a return authorization (RA) number and get instructions for your particular situation. No returns will be accepted without a written authorization.
Where can I find switch and wattage information for my lamp?
This information is available both in your printed price list and online, on the individual spec sheets.
Can I get color chips?
Yes. You can request individual color samples of any of our ceramic color program finishes, as well as several wood finishes.